This Privacy Policy explains how Psych Pro Academy, trading as APs Hub, collects, uses, stores, and protects your personal data. We are committed to ensuring your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

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1. Who We Are

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Data Controller: Psych Pro Academy Partnership (t/a APs Hub)
Location: Based in the United Kingdom
We provide non-clinical, online educational and mentoring services for psychology graduates and Assistant Psychologists.
For any data protection enquiries, please contact us at: contact@apshub.co.uk

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2. What Data We Collect

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We collect and process the following categories of personal data:

• Name and contact information (e.g. email, IP address)

• CVs and application documents

• Purchase history and transaction data (via Stripe/Wix)

• Mentoring session metadata (e.g. time/date, no recordings)

• Email correspondence (e.g. support, feedback)

We do not collect special category data (e.g. health, ethnicity).
We do not use automated decision-making or profiling.

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3. How and Why We Use Your Data

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Contact Information
→ Purpose: Account setup, bookings, support
→ Legal Basis: Contract

CVs & Applications
→ Purpose: Service delivery and review
→ Legal Basis: Legitimate Interest

Purchase Records
→ Purpose: Financial recordkeeping and compliance
→ Legal Basis: Legal Obligation (e.g. tax and accounting)

Emails & Feedback
→ Purpose: Communication and support
→ Legal Basis: Legitimate Interest

Phone Number
→ Purpose: Appointment reminders and urgent updates via SMS (if provided)
→ Legal Basis: Legitimate Interest (transactional communication only)

Cookie Data (Analytics/Marketing)
→ Purpose: Site performance and ads
→ Legal Basis: Consent (via Cookiebot)

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4. Cookies and Tracking

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We use cookies via Cookiebot to manage user consent.

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Types of Cookies Used:

• Strictly necessary (Wix platform)

• Analytics (Google Analytics, Hotjar)

• Marketing (Facebook Pixel, Google Ads)

• Embedded media (YouTube, Vimeo)​

 

Non-essential cookies are only set after you provide consent via the Cookiebot banner.
You can change your preferences at any time using the “Manage Cookies” link in the site footer.

For more information on the types of cookies we use and how you can manage your preferences, please refer to our Cookie Policy

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5. Marketing and Newsletters

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We may send marketing or informational emails only if you have explicitly opted in.
Each email includes an unsubscribe link for easy opt-out.
We retain a record of consent as required by law.

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6. Who We Share Your Data With

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We use trusted third-party services to help operate our platform:

• Website: Wix

• Payment: Stripe

• Video: Zoom, Vimeo

• Storage/Docs: Google Workspace, Dropbox

• Analytics/Marketing: Google Analytics, Hotjar, Facebook Pixel

• Cookie Management: Cookiebot

 

Some of these services may process data outside the UK.
Where applicable, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

SMS reminders are sent via Wix’s integrated communication system. We do not use third-party SMS providers and do not share your number for marketing purposes.
We do not sell or rent your personal data. All processors act under written agreements and only process your data as necessary for service delivery.

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7. How Long We Keep Your Data

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Contact Details
→ Retention Period: 6 years

CVs, General Applications, and Mentoring Notes
→ Retention Period: 36 months

Uploaded Application Review Files
→ Retention Period: 30 days after written feedback is provided
These are files uploaded through our Application Review form. They are used solely for the purpose of delivering feedback and are securely deleted within 30 days of completion, unless an earlier deletion request is made.

Purchase Records
→ Retention Period: 6-7 years (to meet legal and accounting requirements)

Emails and Feedback
→ Retention Period: 36 months

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We regularly review our retention periods to ensure they remain appropriate for our business needs and legal obligations.

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8. Your Rights

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Under UK GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request deletion of your data

• Object to certain types of processing

• Withdraw consent (where applicable)

To exercise any of these rights, please contact: contact@apshub.co.uk

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9. Eligibility

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Our services are intended for individuals aged 18 and above.
We do not knowingly collect personal data from minors.

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10. Communications & Confidentiality

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All client communications are centralised through our admin team.
Associates and consultants do not contact clients directly.
All returned application feedback is managed through our internal processes to ensure consistency and confidentiality.

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11. Updates to This Policy

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We may update this policy from time to time.
All changes will be posted on this page with an updated effective date.
We encourage you to review this page periodically to stay informed about how we protect your data.

This Privacy Policy should be read alongside our Terms of Use and Cookie Policy, which together govern your use of the platform.

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