This "Terms of Use" document (the "Terms") governs the interaction between the user ("User") and the online psychology-focused educational and mentoring platform ("Platform"), operated by Psych Pro Academy Partnership, trading as APs Hub, based in the United Kingdom ("UK").

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WHEREAS, the Platform offers non-clinical educational services specifically designed for psychology graduates and assistant psychologists (APs) within the UK;
WHEREAS, services are offered by both qualified and trainee Clinical Psychologists (CPs) on an associate basis and include video content, mentoring, mock interviews, and application reviews;
WHEREAS, all services are delivered online through means such as Zoom and access to digital content hosted on Wix;
WHEREAS, all services are prepaid with fixed pricing tiers, and require one-time payments without any subscription models;
WHEREAS, the Platform guarantees user-specific access to video content, incorporates cancellation and no-show rules for sessions, and issues clear disclaimers to emphasize the non-clinical nature of the services;
WHEREAS, intellectual property protection of all digital content and compliance with UK GDPR data protection regulations are paramount;
WHEREAS, Stripe is employed for payment processing;

THEREFORE, the Terms set forth stipulate the responsibilities, limitations, and protections for both the User and the Platform.

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1. Introduction

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These Terms constitute a legally binding agreement between the User and the Platform, operated by Psych Pro Academy Partnership, trading as APs Hub, based in the UK.

Definitions used:

• User: Any individual accessing or using the Platform’s services.

• Platform: The educational and mentoring service provided by Psych Pro Academy Partnership t/a APs Hub.

• UK: Refers to the jurisdiction under which these Terms are governed.

These Terms aim to ensure clarity and mutual understanding for responsible use of the Platform’s resources, protecting the User’s rights while ensuring compliance with applicable laws and regulations.

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2. Services Provided

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2.1 The Platform offers non-clinical educational services tailored for psychology graduates and Assistant Psychologists (APs) to support professional development. Services include:

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a. Video Content – Pre-recorded material hosted on Wix, covering relevant topics.
b. Mentoring – One-to-one guidance and career development from qualified or trainee CPs.
c. Mock Interviews – Simulated interviews to enhance performance and readiness.
d. Application Reviews – Feedback and improvement suggestions for job or academic applications.

 

All services are delivered online, primarily through Zoom and Wix. Services are prepaid with clear, fixed pricing tiers.

Clinical Psychologists and Trainee Clinical Psychologists provide services on an independent associate basis. They are not employees of the Platform or of Psych Pro Academy Partnership.

 

2.2 Service Access, Expiry, and Session Allocation

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Each product or package available through APs Hub includes a defined access period (“Length of Plan”), which begins on the date of purchase. All services — including video content, mentoring sessions, application reviews, and mock interviews — are accessible for up to 6 months from the purchase date. The Application Review must be submitted by the User within this 6-month access period. Once received, written feedback will be returned within 10 working days.

 

For packages that include multiple services, access to booking tools is managed via the Wix platform. Where booking credits are shared across services (e.g. 2 session credits valid for both CP Mentoring and Mock Interviews), the User is expected to use credits in accordance with the specific services listed in their package. For example, a package that includes 1x CP Mentoring and 1x Mock Interview may offer 2 total session credits — but only one credit should be used for each respective service.

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If a User misuses the booking system by redeeming credits in a way that does not match the package purchased (e.g. books 2 mock interviews instead of 1 mentoring and 1 interview), the Platform reserves the right to:

• Cancel the incorrectly booked session

• Reallocate credits correctly, subject to availability

• Decline repeat misuse or excessive rebooking

 

It is the User’s responsibility to review the service composition before booking and to contact contact@apshub.co.uk for clarification if unsure.

 

 

3. Payment Terms

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Users agree to pay in full, in advance, using the pricing tiers published on the Platform. All payments are one-time only and processed securely via Stripe. Applicable taxes and fees will be displayed at checkout.

Access to digital services is granted only after payment is successfully completed.

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Refund Policy: Refunds are available only in accordance with our Cancellation and No-Show Policy (Clause 5). For digital content, once accessed, refunds are not available. By accessing such content, the User agrees to waive their 14-day cooling-off period under the Consumer Contracts Regulations.

 

By purchasing services, you agree to our Privacy Policy and Cookie Policy.

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4. Service Delivery

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All services are delivered remotely via digital platforms.

• Mentoring, interviews, and feedback are provided via Zoom.

• Video content is hosted on Wix and is user-specific.

 

Users will receive unique access credentials for secure content access. The Platform will send session reminders via email and provide reasonable technical support.

If you provide a phone number during booking, we may send SMS reminders or urgent updates related to your sessions (e.g. changes or cancellations). SMS notifications are transactional only — you will not receive marketing messages by text. You may opt out at any time by contacting contact@apshub.co.uk.

Technical Requirements: The User is responsible for ensuring they have appropriate hardware, internet access, software (e.g. Zoom), and an environment suitable for online sessions. The Platform will not be held liable for poor or failed service caused by inadequate User technology, and rebookings are not guaranteed in such cases.

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5. Cancellation and No-Show Policy

 

Where required, the Platform may request card details at booking in order to secure the session and protect against booking misuse. Charges may be applied for violations of our credit use policy, as outlined in Clause 2.

 

5.1 Cancellation

• Users may cancel a session up to 48 hours before the scheduled start time with no penalty.

• If cancelling within 48 hours, the session is forfeited unless the User provides written evidence of a valid emergency, such as:

  • Hospitalisation or medical emergency (doctor’s note required)

  • Bereavement (immediate family member)

  • Major unforeseen crisis (e.g. accident)

Requests for exceptions must be emailed to contact@apshub.co.uk with supporting evidence within 5 days of the missed session. The Platform reserves full discretion to grant or deny any refund or rescheduling.

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5.2 No-Shows

• A missed session without cancellation notice is considered a No-show. No-shows are not eligible for refund or rescheduling.

• Repeat No-shows may result in suspension or restriction of services at the Platform’s discretion.

 

6. Disclaimers

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All services provided are strictly non-clinical.
They are not psychological therapy or medical advice and should not be used as a substitute for professional clinical consultation, diagnosis, or treatment.

While services are delivered by qualified and trainee Clinical Psychologists, their role is educational and developmental. Users must not interpret any interaction as clinical care.

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7. Intellectual Property Protection

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All content made available through APs Hub, including but not limited to videos, mentoring materials, mock interview frameworks, documents, session formats, visual elements, and original written text, is the exclusive intellectual property of Psych Pro Academy Partnership, trading as APs Hub.

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The User agrees to the following:

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a. Exclusive Ownership

All rights, titles, and interests in the Digital Content are held solely by the Platform. No ownership is transferred to the User under any circumstances.

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b. User License

A limited, non-transferable, non-commercial, revocable licence is granted to access and use content solely for personal educational use. The User agrees:

• Not to share, reproduce, record, stream, publish, sell, or adapt any part of the Platform’s content.

• Not to take screenshots, download materials, or use screen recording tools.

• Not to use any content or session insights to train AI tools, generate derivative content, or build competing services.

 

c. Enforcement and Remedies

The Platform will monitor for misuse and reserves the right to:

• Revoke access without notice.

• Blacklist offending Users from future purchases.

• Seek damages and/or injunctive relief through legal action.

 

d. Reporting Infringement

Any suspected misuse must be reported immediately to contact@apshub.co.uk.

 

8. Data Protection

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The Platform complies with the UK GDPR in full. Key provisions include:

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a. Data Collected: Limited to what’s necessary to deliver services (e.g. name, email, session notes).
b. Consent: Explicit consent is sought where legally required.
c. Access Control: Only authorised associates may view user data.
d. Security: Encryption, secure servers, and periodic audits are used.
e. Retention: Data is kept only as long as needed for legal, contractual, or business reasons, then deleted or anonymised.
f. Your Rights: Users may request access, correction, deletion, or restriction of their data.
g. Third Parties: Data may be shared only with trusted processors (e.g. Stripe, Zoom) and only where necessary.
h. Breach Notification: If a breach occurs, Users and regulators will be notified within the time limits set by GDPR.

 

For further details on how we process your personal data, including your rights under UK GDPR and how to exercise them, please see our Privacy Policy.

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9. Limitation of Liability

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To the fullest extent permitted by law:

• The Platform shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the services provided.

• The total cumulative liability of the Platform to any User shall be limited to the total amount paid by that User for the relevant services.

• Users agree to use the Platform at their own risk and to indemnify the Platform and its associates against any claims, damages, or losses arising from misuse of the services or breach of these Terms.

 

This clause does not exclude or limit liability for death, personal injury, fraud, or gross negligence where such liability cannot be lawfully excluded.

 

Security and Viruses

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While we take reasonable technical and organisational measures to protect the Platform and User data, we do not warrant that the Platform will be secure or free from bugs, viruses, or other malicious software.

You are solely responsible for configuring your own information technology, devices, operating systems, and security software to access the Platform safely.

To the extent permitted by law, we shall not be liable for any loss, damage, or disruption caused by denial-of-service attacks, malware, or other technologically harmful material that may affect your device, data, or software due to your use of the Platform or any third-party service linked from it.

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10. Effective Date, Termination, and Acceptance

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These Terms are effective from 31 July 2025.

• User Acceptance: By using the Platform or clicking “I Agree,” Users accept these Terms.

• Termination by User: You may stop using the Platform at any time.

• Termination by Platform: We may suspend or terminate access without notice if these Terms are violated.

Upon termination, all access rights cease. Refunds are only available as per Clause 5.

If you have concerns, please contact us at contact@apshub.co.uk. We aim to respond within 10 working days.

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11. Governing Law and Jurisdiction

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These Terms are governed by the laws of England and Wales.
All disputes shall be resolved in the courts of England and Wales, unless otherwise required by law.

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12. Amendments

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We reserve the right to amend these Terms at any time. Users will be notified of major updates via email or notices on the Platform. Continued use of the Platform implies acceptance of any updated Terms.

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